Refund policy
Return and Refund Policy
Thank you for shopping with Arlisse Beauty Lab. We want every order to be handled carefully and every customer to feel confident when shopping with us. If you need to request a return, refund, or support with an order issue, please review our policy below.
Return Window
You may request a return within 30 days after your order has been delivered.
To qualify for a return, the item must be unused, unopened, and in its original condition. The product should be returned with its original packaging when applicable, and you must provide your order number or proof of purchase.
Because we offer beauty, skincare, and personal care products, items that have been opened, used, tested, or tampered with may not be accepted for return due to hygiene and safety reasons.
Items Not Eligible for Return
The following items are not eligible for return:
1. Opened or used beauty products
2. Final sale or clearance items
3. Gift cards
4. Custom or personalized products
5. Items damaged after delivery due to misuse or improper handling
6. Returns sent back without approval from our support team
How to Begin a Return
Before sending any product back, please contact our support team with your order number, the item you would like to return, and the reason for your request.
For damaged, defective, or incorrect items, please include clear photos of the product and packaging so we can review the issue properly.
After your request is reviewed, we will provide return instructions if your return is approved.
Return Shipping
Customers are responsible for return shipping costs unless the return is caused by an error from Arlisse Beauty Lab, such as receiving a damaged, defective, or incorrect item.
We recommend using a trackable shipping method. Arlisse Beauty Lab is not responsible for return packages that are lost, delayed, or damaged during return transit.
Approved returns may be sent to:
Arlisse Beauty Lab
22410 Glacier View Dr
Eagle River, AK 99577
United States
Damaged, Defective, or Incorrect Orders
Please inspect your order shortly after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
We may request photos of the item, packaging, or shipping label to help us review the issue and offer a suitable solution.
Refunds
After your approved return is received and inspected, we will notify you about your refund status.
If approved, your refund will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to a mistake from Arlisse Beauty Lab.
Exchanges and Cancellations
We do not guarantee direct exchanges. If you would like a different product, please return the eligible item first and place a new order after your return is approved.
Orders may only be canceled before they are processed or shipped. Once an order has shipped, it must follow our standard return process.
Contact Us
For questions about returns, refunds, or order issues, please contact us:
Arlisse Beauty Lab
22410 Glacier View Dr, Eagle River, AK 99577, United States
Email: contact @ arlissebeautylab.shop
Phone: +1 419-611-3432